Frequently Asked Questions
Everything you need to know about your Iris Lingerie shopping experience.
How do I find the correct size for my lingerie?
We provide a comprehensive Size Guide on every product page. We recommend taking fresh measurements of your bust, underbust, and hips to compare against our charts. If you are between sizes, we suggest sizing up for comfort.
What is your return policy for intimate apparel?
Due to hygiene regulations, we only accept returns on items that are unworn, unwashed, and have all original tags and hygiene stickers intact. Requests must be made within 14 days of delivery.
How should I care for my delicate lace and silk items?
To preserve the life of your lingerie, we strongly recommend hand washing in cold water with a gentle detergent. If you must use a machine, place items in a mesh laundry bag on a delicate cycle and always air dry.
How long does shipping take and is it discreet?
Standard shipping typically takes 3-7 business days. To ensure your privacy, all orders are shipped in plain, unmarked packaging with only 'IL Logistics' listed as the sender.
Do you offer international shipping?
Yes, Iris Lingerie ships worldwide. International delivery times vary by location, typically ranging from 7-21 business days. Please note that customs duties may apply depending on your country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.